Return & Refund Policy

When to contact us

Contact us as soon as possible if the item you received is damaged, defective, or different from what was confirmed in your order chat.

Please keep the original packaging and send us photos or a short video of the issue in the chat — this helps us resolve it faster.

Condition of returned items

Items should be unused and returned with their original packaging, tags and any accessories that came with them.

Items we cannot take back

Items damaged after delivery through misuse, and items returned incomplete or without original packaging, cannot be accepted.

Replacement or refund

Once we review the issue, we will agree on a replacement or a refund with you. The option that applies to your order is confirmed in the chat.

Approved refunds are processed to the same method used to pay for the order.

Cancellations

An order can be cancelled by messaging us before it has been dispatched.